Service Cloud

Transform Customer Service with Intelligent Service Cloud

The Roadblocks to Exceptional Service

Slow Case Resolution

Delays in handling customer inquiries lead to dissatisfaction and lost loyalty.

Fragmented Customer Data

Agents lack a unified view of customer interactions, making personalized support difficult.

Inefficient Field Service Operations

Manual scheduling and dispatching of technicians wastes time and resources.

Inconsistent Service Quality

Without standardized processes, service delivery varies across channels and locations.

Difficulty Tracking Service Metrics

Lack of real-time dashboards and insights makes it hard to measure team performance and optimize operations.

Turning Service into a Revenue Engine

Transforming service from a cost center into a profit-generating function remains challenging.

AI-Powered Support

NeoAI, NeoAgent, Service Agent

Empower service teams with AI-driven insights, recommendations, and assistance to resolve issues faster and deliver smarter customer support.

Unified Service Desk

Omnichannel Service Desk / Workbench

Manage customer conversations across channels in one unified workspace so agents can respond efficiently with full context.

Resolution Management

Case Management

Track, prioritize, and resolve service cases through a structured workflow that improves visibility, consistency, and response time.

Field Service Execution

On-Ground Field Service

Coordinate field service tasks with better scheduling, visibility, and execution so teams can deliver timely and effective on-site support.

Service cloud functionality will help you achieve

Customer service representatives can handle all channel issues from a single workbench without needing to switch between platforms.

It supports access from multiple channels including telephone, APP, webpage, H5, WeChat official account, mini program, email, and SMS.

This helps customer service staff understand detailed customer information as quickly as possible, improving service efficiency.

A 360° view of all customer information, including basic information, orders, contract information, maintenance status, and historical work orders.

Efficient work order processing improves cross-departmental collaboration efficiency.

Customer service representatives quickly assign work orders to designated personnel using pre-defined rules. Simultaneously, workflow, approval processes, and SLA rules ensure the standardization and timeliness of work order processing.

The work dispatch platform makes work order allocation smarter and more efficient.

The work dispatch platform displays multi-dimensional information such as location, product type, and skill level, and visualizes the work order processing progress.

Supports multiple forms of satisfaction evaluation to truly understand customer feelings.

Businesses can understand customer satisfaction by sending satisfaction rating links and conducting telephone surveys. Automated follow-up plans are executed through system customization.

Self-service work order submission is more convenient, and work order progress can be checked at any time, allowing you to control the service progress at any time.

Customers can submit various work orders themselves, including installation appointments, maintenance requests, and repair requests. Service progress can be tracked at any time, and real-time notifications for progress changes are provided.

Intelligent robots make services more efficient, allowing human customers to focus on complex issues.

Intelligent robots can accurately and quickly match content from the knowledge base to respond to customers, reducing the workload of human customer service representatives, improving efficiency, and lowering service costs.

Service providers undergo strict entry requirements to ensure that engineers' skills and experience meet the criteria.

A comprehensive registration and access process, along with document and contract management, allows for the sharing of knowledge items, contact lists, and other content, empowering service providers.

Precise control of spare parts reduces inventory costs

Through multi-dimensional analysis of warehouse management, spare parts management, logistics information, and usage, service providers can achieve more accurate spare parts inventory.

The service process is traceable, allowing businesses to control every detail of the service process.

Optimize mobile apps and mini-programs to adapt to service provider dispatch processes, support photo and video recording, and enable businesses to have complete control over the on-site situation.

Periodic automatic settlement improves settlement accuracy and efficiency.

A complete settlement and approval process has been implemented, along with the addition of automatic settlement rules to improve the accuracy, efficiency, and timeliness of settlements.

Connecting distributors and headquarters through a channel portal reduces communication costs.

Businesses can push news, messages, announcements, and other content through the dealer portal, allowing channels to quickly learn about company information through the portal.

Empower channels by providing them with robust learning materials and management support.

Enterprises can publish training materials and learning requirements through the knowledge base, view learning outcomes, and partners can complete self-study online.

Improve efficiency in daily communication and business collaboration between brand owners and distributors.

Brands can establish upstream and downstream group chats and utilize digital channel mini-programs to collaboratively manage business opportunities and enable channels to place orders online.

Driving Success for Top Brands

Use digital service management tools

Make your customers more satisfied