Manufacturing

Schneider Electric replaced a fragmented multi-system landscape with Neocrm intelligent service platform — covering 1,000+ users across field service, customer service, and dealer operations. The result: case query efficiency up 300%, dispatch response timeliness up 250%, and settlement efficiency up 50% — delivered flawlessly in under 12 months, with zero business complaints from day one.

With Neocrm, Hytera completed a full-scale CRM migration in just 5 months — replacing the old system with a locally agile, globally capable platform that now empowers 1,000+ internal users and 5,000+ partner users across 120+ countries.

With Neocrm, Eaton eliminates multi‑platform switching and manual knowledge consolidation. AI chatbots answer common inquiries 24/7, cutting labor costs and customer wait times, while complex issues become auto‑routed tickets for faster resolution.

Michelin’s channel sales teams moved from experience-driven, manual visit planning to an AI Agent model — intelligently optimizing visit routes, and automating post-visit reporting with 100% adoption of NeoAI visit route recommendations and a 75% adoption of AI-suggested visit content, transforming how over hundreds of sales users engage with Michelin’s vast dealer network every day.