{"id":11840,"date":"2026-04-22T14:48:31","date_gmt":"2026-04-22T06:48:31","guid":{"rendered":"http:\/\/43.154.112.44\/customer-success-stories\/schneider-electric-membangun-ulang-sistem-operasi-layanan-mereka-dengan-neocrm-mencapai-eksekusi-tanpa-cela-pada-skala-perusahaan\/"},"modified":"2026-05-15T16:38:46","modified_gmt":"2026-05-15T08:38:46","slug":"schneider-electric-membangun-ulang-sistem-operasi-layanan-mereka-dengan-neocrm-mencapai-eksekusi-tanpa-cela-pada-skala-perusahaan","status":"publish","type":"customer_stories","link":"http:\/\/43.154.112.44\/id\/customer-success-stories\/schneider-electric-membangun-ulang-sistem-operasi-layanan-mereka-dengan-neocrm-mencapai-eksekusi-tanpa-cela-pada-skala-perusahaan\/","title":{"rendered":"Schneider Electric Membangun Ulang Sistem Operasi Layanan Mereka dengan Neocrm, Mencapai Eksekusi Tanpa Cela pada Skala Perusahaan."},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ce8724d7 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<div class=\"wp-block-uagb-testimonial uagb-slick-carousel uagb-tm__arrow-outside uagb-block-0f4f6dd3 uagb-post__carousel_notset uagb-post__carousel_notset-tablet uagb-post__carousel_notset-mobile\"><div class=\"is-carousel uagb-tm__columns-1 uagb-tm__items\"><div class=\"uagb-testimonial__wrap  uagb-tm__imgicon-style-circle uagb-tm__image-position-bottom uagb-tm__bg-type-none \"><div class=\"uagb-tm__content\"><div class=\"uagb-tm__overlay\"><\/div><div class=\"uagb-tm__text-wrap\"><div class=\"uagb-tm__desc\"><\/div><div class=\"uagb-tm__meta-inner\"><div class=\"uagb-tm__image-content\"><div class=\"uagb-tm__image\"><img loading=\"lazy\" decoding=\"async\" class=\"uagb-tm-img-src\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/profile-picture-1-2-150x150.png\" alt=\"\" width=\"60\" height=\"60\" loading=\"lazy\"\/><\/div><\/div><div class=\"uagb-testimonial-details\"><span class=\"uagb-tm__author-name\">Peter Weckesser<\/span><span class=\"uagb-tm__company\">CDO dari Schneider Electric.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p style=\"border-top-style:none;border-top-width:0px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--ast-global-color-6);border-bottom-width:3px;border-left-style:none;border-left-width:0px;margin-bottom:0;padding-top:0;padding-bottom:var(--wp--preset--spacing--60);font-size:18px\"><em>Kami pikir kami mengambil keputusan yang agak berisiko tiga tahun lalu, karena kami tidak mengenal Anda. Tetapi sejujurnya, proyek ini dieksekusi dalam waktu singkat, dan tidak ada eskalasi yang sampai ke meja saya \u2014 sama sekali. Itu berarti eksekusi proyeknya sempurna. Selain itu, tidak ada satu pun keluhan dari pihak bisnis.\u201d   <\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/Schneider-Electric.png\" alt=\"\" class=\"wp-image-10561\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Profil Perusahaan<\/h2>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--50)\">Didirikan pada tahun 1836, Schneider Electric adalah pemimpin global dalam teknologi energi dan otomatisasi industri, beroperasi di lebih dari 100 negara. Perusahaan ini menyediakan solusi terintegrasi yang menggabungkan teknologi energi, otomatisasi, dan perangkat lunak digital untuk membantu organisasi meningkatkan efisiensi, keandalan, dan keberlanjutan di seluruh bangunan, infrastruktur, industri, dan pusat data. <br\/><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8e0383cd wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b6efd6deb869e21964a4a630abca090\" style=\"font-style:normal;font-weight:700\">Industri<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-40cc0c03e595e4430b67f0e59271f9c1\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">Manufaktur<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Bilangan Pekerja<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-0c8fc26e4c646edb238d08b84eb782f1\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">160K<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Lokasi Markas<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-c6ef8775e4bd95104981c0087d2a8d2f\" style=\"font-size:1.5em;font-style:normal;font-weight:800\">Perancis<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\r\n<ul class=\"single-post-section-menu\">\r\n  <li><a href=\"#business-challenge\">Tantangan Bisnis<\/a><\/li>\r\n  <li><a href=\"#neocrm-solution\">Solusi Neocrm<\/a><\/li>\r\n  <li><a href=\"#result\">Hasil<\/a><\/li>\r\n<\/ul>\r\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-001945c3 wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1a735250f8712f241fab2ff62f32813e\" id=\"business-challenge\" style=\"font-size:2em\">Tantangan Bisnis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Tidak Mampu Memenuhi Tuntutan Operasi Layanan Multibisnis yang Kompleks<\/h4>\n\n\n\n<p>Operasi layanan Schneider Electric di bisnis Critical Power and Cooling (SPC) berjalan dengan kombinasi platform lama dan sistem internal yang semakin sulit untuk dipelihara dan diskalakan. Solusi yang ada kurang fleksibel untuk mendukung berbagai lini layanan perusahaan \u2014 yang mencakup layanan lapangan, layanan pelanggan, dan manajemen dealer \u2014 dan tidak dapat mengakomodasi laju perubahan kebutuhan bisnis. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Pengiriman Manual dan Pengalaman Seluler yang Buruk Menurunkan Efisiensi Layanan Lapangan<\/h4>\n\n\n\n<p>Operasi layanan lapangan sangat bergantung pada proses pengiriman manual dan alur kerja offline. Tanpa alat otomatis yang cerdas untuk menetapkan perintah kerja berdasarkan keterampilan teknisi, lokasi, shift, dan beban kerja, koordinator pengiriman menghadapi inefisiensi yang konstan \u2014 dan teknisi di lapangan kesulitan dengan pengalaman seluler yang terbatas dan rumit. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Sistem yang Terfragmentasi Menciptakan Titik Buta di Seluruh Siklus Hidup Layanan<\/h4>\n\n\n\n<p>Data layanan terfragmentasi di berbagai sistem yang terpisah \u2014 mengelola aset, kontrak, suku cadang, dan penagihan secara terpisah tanpa visibilitas terpadu. Tim yang berinteraksi langsung dengan pelanggan di pusat panggilan tidak memiliki gambaran lengkap tentang riwayat layanan dan status peralatan, sehingga memperlambat penyelesaian pertanyaan dan merusak pengalaman pelanggan. Proses penagihan dan penyelesaian dilakukan secara manual dan rawan kesalahan. Tanpa pandangan menyeluruh tentang siklus hidup layanan, para manajer memiliki wawasan terbatas tentang biaya, kinerja, atau kepuasan pelanggan.   <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d9cb6fbc87fce846ae54dad1677dc1b3\" id=\"neocrm-solution\" style=\"font-size:2em\">Solusi Neocrm<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Platform Agile, Low-Code dengan Dukungan Implementasi Lokal Khusus<\/h4>\n\n\n\n<p>Neocrm deployed its Field Service Cloud and Customer Service Cloud on a flexible, low-code platform purpose-built for complex enterprise environments. A dedicated local team worked directly alongside Schneider Electric\u2019s internal teams to configure and iterate rapidly \u2014 without the delays and communication friction of offshore implementation. The platform was designed to accommodate Schneider Electric\u2019s multiple service models (SPC field service, customer care, and dealer operations) within a single architecture, supporting 23 end-to-end SPC service processes and optimizing over 110 functional points. Going live in just 7 months, with operational acceptance achieved within 5 months, the implementation set a new benchmark for enterprise service transformation.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Mesin Pengiriman Cerdas dan Pengalaman Layanan Lapangan yang Mengutamakan Perangkat Seluler<\/h4>\n\n\n\n<p>Neocrm memperkenalkan konsol pengiriman cerdas yang secara otomatis menetapkan kasus layanan kepada teknisi yang tepat berdasarkan keahlian, lokasi geografis, jadwal shift, dan beban kerja saat ini \u2014 menggantikan koordinasi manual sepenuhnya. Teknisi lapangan mendapatkan pengalaman seluler yang sepenuhnya diperbarui yang mendukung alur kerja di lokasi yang terstandarisasi untuk instalasi, pemeliharaan, dan perbaikan, dengan pengambilan data layanan secara real-time langsung di lapangan. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Platform Siklus Hidup Layanan Terpadu dengan Integrasi Sistem Penuh<\/h4>\n\n\n\n<p>Neocrm membangun arsitektur Customer 360 dan Equipment 360 terpadu yang membawa seluruh siklus layanan ke dalam satu platform transparan \u2014 mulai dari penjualan layanan dan manajemen suku cadang hingga perbaikan, proyek renovasi, dan pemeliharaan fasilitas. Sebuah platform layanan omni-channel mengkonsolidasikan permintaan masuk dari pusat panggilan, akun publik, portal pelanggan, dan email, memberikan agen layanan pelanggan akses instan ke riwayat layanan lengkap dan basis pengetahuan terintegrasi. Platform ini juga terintegrasi dengan SAP dan lima sistem lainnya, menghubungkan aset, kontrak, pesanan, suku cadang, dan logistik secara real-time \u2014 menghilangkan silo data yang selama ini menghambat kinerja operasional dan transparansi biaya.  <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-8b6b2ed25cea3245f2b70beef027c446\" id=\"result\" style=\"font-size:2em\">Hasil<\/h3>\n\n\n\n<p>Transformasi di Schneider Electric berlangsung cepat dan terukur. Dalam waktu kurang dari 12 bulan sejak proyek dimulai, Neocrm menghadirkan platform layanan tingkat perusahaan yang beroperasi penuh, mencakup lebih dari 1.000 pengguna di seluruh layanan lapangan, layanan pelanggan, dan operasional dealer, dengan efisiensi permintaan kasus meningkat 300%, ketepatan waktu respons pengiriman meningkat 250%, dan efisiensi penyelesaian meningkat 50%. Proses layanan yang sebelumnya bergantung pada upaya manual dan alat yang terpisah kini berjalan secara otomatis, dengan visibilitas waktu nyata ke setiap tahap siklus hidup layanan.  <\/p>\n\n\n\n<p>Dampaknya jauh melampaui metrik efisiensi. Dengan tampilan Customer 360 dan Equipment 360 yang terpadu, tim layanan Schneider Electric memiliki visibilitas lengkap terhadap riwayat aset, status kontrak, dan biaya layanan setiap saat. Pengiriman cerdas telah menghilangkan tebak-tebakan dalam alokasi tenaga kerja, dan teknisi lapangan dilengkapi dengan pengalaman seluler yang mendukung mereka melalui setiap langkah pekerjaan di lokasi. Kepuasan pelanggan telah meningkat secara signifikan \u2014 dan portal dealer telah memberikan mitra saluran Schneider Electric lingkungan layanan mandiri yang profesional untuk mengakses sumber daya dan mengirimkan permintaan layanan secara efisien.   <\/p>\n\n\n\n<p>The partnership\u2019s success was recognized at the highest level when the Schneider Electric Global Digital Team visited Neocrm HQ in Beijing in November 2023. <\/p>\n<\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Schneider Electric mengganti lanskap multi-sistem yang terfragmentasi dengan platform layanan cerdas Neocrm \u2014 yang mencakup lebih dari 1.000 pengguna di seluruh layanan lapangan, layanan pelanggan, dan operasional dealer. 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