{"id":11830,"date":"2026-04-22T14:09:20","date_gmt":"2026-04-22T06:09:20","guid":{"rendered":"http:\/\/43.154.112.44\/customer-success-stories\/pharmaniaga-mentransformasi-operasi-penjualan-dan-layanan-farmasi-dengan-platform-terintegrasi-neocrm\/"},"modified":"2026-05-15T16:46:31","modified_gmt":"2026-05-15T08:46:31","slug":"pharmaniaga-mentransformasi-operasi-penjualan-dan-layanan-farmasi-dengan-platform-terintegrasi-neocrm","status":"publish","type":"customer_stories","link":"http:\/\/43.154.112.44\/id\/customer-success-stories\/pharmaniaga-mentransformasi-operasi-penjualan-dan-layanan-farmasi-dengan-platform-terintegrasi-neocrm\/","title":{"rendered":"Pharmaniaga Mentransformasi Operasi Penjualan dan Layanan Farmasi dengan Platform Terintegrasi Neocrm"},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ce8724d7 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/Pharmaniaga-.png\" alt=\"\" class=\"wp-image-10540\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Profil Perusahaan<\/h2>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--50)\">Pharmaniaga Berhad adalah salah satu grup farmasi terintegrasi terbesar di Malaysia, yang didirikan pada tahun 1994. Sebagai pemain kunci dalam ekosistem perawatan kesehatan nasional dan anak perusahaan Boustead Holdings, perusahaan ini menyediakan layanan manufaktur, logistik, distribusi, penjualan, dan pemasaran yang komprehensif di seluruh rantai nilai farmasi. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-container-core-group-is-layout-db886601 wp-block-group-is-layout-flex\" style=\"min-height:0px;margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8e0383cd wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b6efd6deb869e21964a4a630abca090\" style=\"font-style:normal;font-weight:700\">Industri<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-ed6f8e306e0835d0000a94b1b93afd9d\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">Layanan Kesehatan &amp; Ilmu Hayati<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Bilangan Pekerja<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-fbced1e1ddec568e5ac22082f60e0d65\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">3,500+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Lokasi Markas<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-978d75d12764d2e58e1f55c9bccb94f4\" style=\"font-size:1.5em;font-style:normal;font-weight:800\">Malaysia<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<ul class=\"single-post-section-menu\">\n  <li><a href=\"#business-challenge\">Tantangan Bisnis<\/a><\/li>\n  <li><a href=\"#neocrm-solution\">Solusi Neocrm<\/a><\/li>\n  <li><a href=\"#result\">Hasil<\/a><\/li>\n<\/ul>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-001945c3 wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1a735250f8712f241fab2ff62f32813e\" id=\"business-challenge\" style=\"font-size:2em\">Tantangan Bisnis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Pusat Kontak Warisan yang Tidak Stabil dan Integrasi Sistem yang Terbatas<\/h4>\n\n\n\n<p>Infrastruktur pusat kontak Pharmaniaga sebelumnya tidak stabil, sering menyebabkan pemutusan koneksi dan gangguan operasional. Integrasi dengan sistem pusat panggilan pihak ketiga dan Oracle ERP terbatas dan kompleks, menyebabkan silo data dan alur kerja yang tidak efisien. Perusahaan membutuhkan platform berbasis cloud yang lebih andal yang dapat memastikan konektivitas tanpa hambatan dan kinerja stabil di seluruh operasi penjualan dan layanan.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Kemampuan Seluler yang Tidak Memadai dan Kurangnya Dukungan Manajemen Kunjungan<\/h4>\n\n\n\n<p>Aplikasi seluler CRM yang ada sebelumnya tidak ramah pengguna dan kurang memiliki fitur manajemen kunjungan khusus. Tim penjualan lapangan kesulitan mengumpulkan data yang akurat selama kunjungan dokter dan klinik, terutama di daerah dengan cakupan jaringan yang buruk. Pharmaniaga membutuhkan solusi seluler komprehensif dengan fungsi offline untuk mendukung operasi lapangan yang efisien dan pelacakan aktivitas secara real-time.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Kurangnya Visibilitas Real-Time dan Alat Penjualan &amp; Pemasaran Tingkat Lanjut<\/h4>\n\n\n\n<p>Laporan penjualan Pharmaniaga tidak tersedia secara real-time, sehingga membatasi kolaborasi antar departemen dan pengambilan keputusan yang tepat waktu. Selain itu, tidak ada cara terstruktur untuk mengelola aktivitas keterlibatan dokter, distribusi sampel dengan analisis ROI, atau kampanye pemasaran yang ditargetkan melalui EDM. Bisnis ini membutuhkan alat modern untuk meningkatkan visibilitas, mengoptimalkan penggunaan sampel, dan meningkatkan efektivitas promosi.  <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d9cb6fbc87fce846ae54dad1677dc1b3\" id=\"neocrm-solution\" style=\"font-size:2em\">Solusi Neocrm<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Proses Penjualan Ujung-ke-Ujung yang Terstandarisasi dengan Sales Cloud<\/h4>\n\n\n\n<p>Neocrm mengimplementasikan solusi Sales Cloud komprehensif dengan 100 lisensi, menciptakan alur kerja LTO terpadu. Alur kerja standar ini memungkinkan tim penjualan iklan untuk melacak transaksi dengan lancar mulai dari permintaan awal pengiklan hingga penjualan yang berhasil ditutup, memberikan visibilitas dan konsistensi penuh di seluruh proses. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Daftar Harga Fleksibel untuk Paket Media Kompleks<\/h4>\n\n\n\n<p>Neocrm mendigitalisasi beragam paket iklan dan penetapan harga bertingkat Astro ke dalam Buku Harga yang fleksibel di dalam platform. Perwakilan penjualan kini dapat dengan cepat mengkonfigurasi penawaran harga yang akurat untuk paket multi-saluran, sementara alur kerja persetujuan bawaan memungkinkan manajer untuk meninjau dan menyetujui proposal secara efisien, mengurangi kesalahan dan mempercepat siklus penjualan. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Dasbor Waktu Nyata untuk Peningkatan Peramalan dan Wawasan<\/h4>\n\n\n\n<p>Dasbor manajemen yang andal memberikan visibilitas waktu nyata terhadap kesehatan pipeline, kinerja saluran, kontribusi paket, dan hasil perwakilan penjualan individu. Alat analitik ini mendukung peramalan yang lebih akurat dan memungkinkan pengambilan keputusan berbasis data, membantu manajemen mengidentifikasi area berkinerja terbaik dan mengoptimalkan alokasi sumber daya. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-8b6b2ed25cea3245f2b70beef027c446\" id=\"result\" style=\"font-size:2em\">Hasil<\/h3>\n\n\n\n<p>Sejak bermitra dengan Neocrm, Pharmaniaga telah mencapai transformasi signifikan dalam operasi penjualan, pemasaran, dan layanannya. Sales and Partner Cloud dari Neocrm telah memberikan stabilitas luar biasa dan integrasi tanpa hambatan dengan sistem yang ada, sementara dasbor waktu nyata telah memberi para manajer visibilitas instan di seluruh organisasi \u2014 memungkinkan pengambilan keputusan yang lebih cepat dan lebih tepat. <\/p>\n\n\n\n<p>Tim lapangan kini mendapatkan manfaat dari manajemen kunjungan seluler yang intuitif dengan dukungan offline penuh, memungkinkan mereka untuk mempertahankan produktivitas tinggi bahkan dalam kondisi jaringan yang menantang. Alat manajemen sampel dan analisis ROI telah mengoptimalkan biaya distribusi, mengidentifikasi produk dan klinik yang berpotensi tinggi, dan memperkuat hubungan dokter melalui aktivitas yang ditargetkan dan kampanye EDM. <\/p>\n\n\n\n<p>Dengan hampir 200 pengguna yang aktif menggunakan platform ini, Pharmaniaga telah melihat peningkatan yang signifikan dalam efisiensi operasional, kolaborasi antara tim penjualan dan layanan, serta keterlibatan pelanggan secara keseluruhan. Antusiasme yang tinggi di seluruh organisasi menunjukkan kemampuan Neocrm untuk memberikan solusi praktis dan terukur yang disesuaikan dengan kebutuhan kompleks distribusi farmasi. <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pharmaniaga memodernisasi proses penjualan, pemasaran, dan layanan di lebih dari 165 pengguna dengan bermigrasi ke platform cloud Neocrm yang stabil dengan integrasi ERP dan CTI yang mulus, serta dasbor real-time. Solusi ini memberikan stabilitas operasional, visibilitas data, dan efisiensi yang lebih besar bagi distributor farmasi terkemuka di Malaysia yang melayani penyedia layanan kesehatan publik dan swasta. <\/p>\n","protected":false},"author":1,"featured_media":11831,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[],"customer_story_category":[67],"class_list":["post-11830","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","customer_story_category-perawatan-kesehatan-ilmu-hayati"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pharmaniaga Mentransformasi Operasi Penjualan dan Layanan Farmasi dengan Platform Terintegrasi Neocrm - Neocrm<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pharmaniaga Mentransformasi Operasi Penjualan dan Layanan Farmasi dengan Platform Terintegrasi Neocrm - Neocrm\" \/>\n<meta property=\"og:description\" content=\"Pharmaniaga memodernisasi proses penjualan, pemasaran, dan layanan di lebih dari 165 pengguna dengan bermigrasi ke platform cloud Neocrm yang stabil dengan integrasi ERP dan CTI yang mulus, serta dasbor real-time. 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