{"id":11824,"date":"2026-04-22T13:37:26","date_gmt":"2026-04-22T05:37:26","guid":{"rendered":"http:\/\/43.154.112.44\/customer-success-stories\/bagaimana-neocrm-membantu-eaton-merampingkan-layanan-omnichannel-dan-mengurangi-beban-kerja-manual\/"},"modified":"2026-05-15T16:34:06","modified_gmt":"2026-05-15T08:34:06","slug":"bagaimana-neocrm-membantu-eaton-merampingkan-layanan-omnichannel-dan-mengurangi-beban-kerja-manual","status":"publish","type":"customer_stories","link":"http:\/\/43.154.112.44\/id\/customer-success-stories\/bagaimana-neocrm-membantu-eaton-merampingkan-layanan-omnichannel-dan-mengurangi-beban-kerja-manual\/","title":{"rendered":"Bagaimana Neocrm Membantu Eaton Merampingkan Layanan Omnichannel dan Mengurangi Beban Kerja Manual"},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ce8724d7 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/EATON.png\" alt=\"\" class=\"wp-image-10521\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Profil Perusahaan<\/h2>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--50)\">Eaton adalah perusahaan manajemen daya yang beroperasi di lebih dari 160 negara. Selama lebih dari seabad, perusahaan ini telah membantu pelanggan memecahkan tantangan daya terbesar mereka di bidang produk listrik, kedirgantaraan, hidrolik, dan kendaraan, serta memungkinkan orang untuk bekerja lebih aman, lebih hemat energi, dan hidup lebih berkelanjutan. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8e0383cd wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b6efd6deb869e21964a4a630abca090\" style=\"font-style:normal;font-weight:700\">Industri<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-40cc0c03e595e4430b67f0e59271f9c1\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">Manufaktur<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Bilangan Pekerja<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-15773e6534a7d8e069b30373de5e6782\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">92K<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Lokasi Markas<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-413a150f12bb883a5fef828a4fee025d\" style=\"font-size:1.5em;font-style:normal;font-weight:800\">Irlandia<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<ul class=\"single-post-section-menu\">\n  <li><a href=\"#business-challenge\">Tantangan Bisnis<\/a><\/li>\n  <li><a href=\"#neocrm-solution\">Solusi Neocrm<\/a><\/li>\n  <li><a href=\"#result\">Hasil<\/a><\/li>\n<\/ul>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-001945c3 wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1a735250f8712f241fab2ff62f32813e\" id=\"business-challenge\" style=\"font-size:2em\">Tantangan Bisnis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Upaya Manual yang Tinggi dalam Manajemen Pengetahuan dan Keterlibatan Pelanggan<\/h4>\n\n\n\n<p>Basis pengetahuan produk memerlukan pembaruan manual secara terus-menerus (lebih dari 3.000 parameter setiap tahun), sementara pertanyaan pelanggan melalui berbagai saluran menyebabkan respons yang lambat dan biaya tenaga kerja yang tinggi. Catatan aktivitas tidak lengkap, dan tidak ada cara standar untuk mengevaluasi kualitas layanan atau menangkap wawasan secara real-time. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Saluran Layanan yang Terfragmentasi dan Ketidakefisienan Operasional<\/h4>\n\n\n\n<p>Pelanggan menghubungi Eaton melalui berbagai saluran\u2014WeChat, situs web resmi, telepon, dan lainnya. Tanpa platform terpadu, agen layanan pelanggan terpaksa terus-menerus beralih antara sistem yang terpisah untuk melacak dan menanggapi pertanyaan. Fragmentasi ini menyebabkan penundaan, meningkatkan risiko pesan yang terlewat, dan menciptakan pengalaman yang tidak terkoordinasi bagi pelanggan.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Data yang Terfragmentasi dan Proses Manual di Berbagai Sistem<\/h4>\n\n\n\n<p>Data pelanggan dan peluang Eaton tersebar di SAP, Siebel, dan Excel, tanpa tampilan terpadu. Tim penjualan kesulitan mengakses informasi yang dapat ditindaklanjuti dengan cepat, sementara pelacakan peluang bergantung pada spreadsheet offline. Hal ini menyebabkan duplikasi data, struktur yang tidak konsisten, dan penundaan pengambilan keputusan di seluruh unit bisnis Eaton.  <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d9cb6fbc87fce846ae54dad1677dc1b3\" id=\"neocrm-solution\" style=\"font-size:2em\">Solusi Neocrm<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Basis Pengetahuan yang Didukung AI dan Layanan Cerdas 24\/7<\/h4>\n\n\n\n<p>Agen Layanan dan Chatbot dari Neocrm dapat secara otomatis mengurai dokumen, memelihara basis pengetahuan, dan memberikan jawaban instan atas pertanyaan rutin pelanggan. Interaksi layanan mendapat manfaat dari analisis maksud yang mendalam, standar inspeksi kualitas yang dapat dikonfigurasi, dan perutean kasus otomatis, sementara kemampuan seluler mendukung operasi lapangan yang lancar di semua saluran. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Platform Layanan Omnichannel Terpadu<\/h4>\n\n\n\n<p>Neocrm mengintegrasikan semua saluran layanan pelanggan Eaton\u2014termasuk WeChat, Situs Web, dan Seluler\u2014ke dalam satu platform manajemen terpadu. Agen layanan pelanggan kini menangani setiap pertanyaan dari satu antarmuka terpusat, tanpa perlu beralih antar sistem. Hal ini tidak hanya menghilangkan hambatan operasional dan mengurangi risiko pesan yang terlewatkan, tetapi juga memberikan tim pandangan lengkap dan real-time tentang setiap interaksi pelanggan di semua titik kontak, sehingga memungkinkan respons yang lebih cepat dan lebih informatif.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Unified Customer 360 Platform with Bi-Directional ERP Integration<\/h4>\n\n\n\n<p>Neocrm built a single, flexible platform that consolidates customer data from multiple sources and enables secure, real-time synchronization with SAP. Clear customer classification standards and permission controls support refined sales management while allowing safe cross-BU information sharing. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-8b6b2ed25cea3245f2b70beef027c446\" id=\"result\" style=\"font-size:2em\">Hasil<\/h3>\n\n\n\n<p>Sejak bermitra dengan Neocrm, Eaton telah mentransformasi operasi penjualan dan layanannya menjadi ekosistem terintegrasi yang sangat cerdas yang mencakup Sales Cloud, Partner Cloud, Customer Service Cloud, dan NeoAI Agent. Data yang terfragmentasi dan proses offline telah digantikan oleh kecerdasan percakapan waktu nyata yang memberdayakan setiap anggota tim \u2014 dari penjualan lapangan hingga layanan pelanggan \u2014 dengan akses instan ke wawasan pelanggan, skor kesehatan peluang, dan visibilitas lintas unit bisnis. <\/p>\n\n\n\n<p>Tim di Eaton kini dapat memanfaatkan penilaian peluang berbasis AI, penghapusan duplikasi otomatis (akurasi meningkat 23%), aktivitas yang direkam suara, dan peringatan perubahan pelanggan proaktif, yang menghasilkan kemajuan transaksi lebih cepat dan pengurangan tingkat pelanggan yang beralih ke pesaing sebesar 15%. Operasi layanan telah direvolusi oleh chatbot AI yang menangani 70% pertanyaan dasar 24\/7, pemeliharaan basis pengetahuan otomatis, dan inspeksi kualitas cerdas yang memastikan keunggulan layanan yang konsisten dan berbasis data tanpa upaya manual. <\/p>\n\n\n\n<p>Dengan tampilan Customer 360 dan Equipment 360 yang terpadu, manajemen Eaton memperoleh visibilitas lengkap terhadap kinerja, biaya, dan kepuasan pelanggan di semua unit bisnis. Dengan memilih platform Neocrm yang skalabel dan berbasis AI, Eaton tidak hanya mengatasi keterbatasan sistem lama, tetapi juga membangun fondasi yang siap menghadapi masa depan untuk pertumbuhan dan inovasi berkelanjutan dalam manajemen daya cerdas. Respons yang lebih cepat, efisiensi yang lebih tinggi, hubungan pelanggan yang lebih kuat, dan hasil bisnis yang terukur \u2014 hasil ini membuktikan nilai Neocrm sebagai mitra tepercaya bagi para pemimpin global seperti Eaton.  <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dengan Neocrm, Eaton menghilangkan peralihan antar platform dan konsolidasi pengetahuan manual. Chatbot AI menjawab pertanyaan umum 24\/7, mengurangi biaya tenaga kerja dan waktu tunggu pelanggan, sementara masalah kompleks menjadi tiket yang diarahkan secara otomatis untuk penyelesaian yang lebih cepat. <\/p>\n","protected":false},"author":1,"featured_media":11825,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[],"customer_story_category":[64],"class_list":["post-11824","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","customer_story_category-manufaktur"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bagaimana Neocrm Membantu Eaton Merampingkan Layanan Omnichannel dan Mengurangi Beban Kerja Manual - Neocrm<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bagaimana Neocrm Membantu Eaton Merampingkan Layanan Omnichannel dan Mengurangi Beban Kerja Manual - Neocrm\" \/>\n<meta property=\"og:description\" content=\"Dengan Neocrm, Eaton menghilangkan peralihan antar platform dan konsolidasi pengetahuan manual. 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