{"id":10529,"date":"2026-04-22T14:09:20","date_gmt":"2026-04-22T06:09:20","guid":{"rendered":"http:\/\/43.154.112.44\/en\/?post_type=customer_stories&#038;p=10529"},"modified":"2026-05-15T16:23:39","modified_gmt":"2026-05-15T08:23:39","slug":"pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform","status":"publish","type":"customer_stories","link":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/","title":{"rendered":"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform"},"content":{"rendered":"\n\n\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ce8724d7 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/Pharmaniaga-.png\" alt=\"\" class=\"wp-image-10540\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Company Profile<\/h2>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--50)\">Pharmaniaga Berhad is one of Malaysia\u2019s largest integrated pharmaceutical groups, established in 1994. As a key player in the national healthcare ecosystem and a subsidiary of Boustead Holdings, the company provides comprehensive manufacturing, logistics, distribution, sales, and marketing services across the pharmaceutical value chain.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-container-core-group-is-layout-db886601 wp-block-group-is-layout-flex\" style=\"min-height:0px;margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8e0383cd wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2008ea89d4f6f2c0656707364291c0fe\" style=\"font-style:normal;font-weight:700\">Industry<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-34ee953a88c7e2596ccc8b6d9ce612c2\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">Healthcare &amp; Life Sciences<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Company Size<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-fbced1e1ddec568e5ac22082f60e0d65\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">3,500+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">HQ Location<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-978d75d12764d2e58e1f55c9bccb94f4\" style=\"font-size:1.5em;font-style:normal;font-weight:800\">Malaysia<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"single-post-section-menu\">\n  <li><a href=\"#business-challenge\">Business Challenge<\/a><\/li>\n  <li><a href=\"#neocrm-solution\">Neocrm Solution<\/a><\/li>\n  <li><a href=\"#result\">Result<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-001945c3 wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-b420a0436e2d2ec5cd6ef8d12c4354e4\" id=\"business-challenge\" style=\"font-size:2em\">Business Challenge<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Unstable Legacy Contact Centre and Limited System Integration<\/h4>\n\n\n\n<p>Pharmaniaga\u2019s previous contact center infrastructure was unstable, frequently causing disconnects and operational disruptions. Integration with third-party call center systems and the Oracle ERP was limited and complex, leading to data silos and inefficient workflows. The company needed a more reliable, cloud-based platform that could ensure seamless connectivity and stable performance across sales and service operations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Inadequate Mobile Capabilities and Lack of Visit Management Support<\/h4>\n\n\n\n<p>The existing CRM mobile app was not user-friendly and lacked dedicated visit management features. Field sales teams struggled to capture accurate data during doctor and clinic visits, especially in areas with poor network coverage. Pharmaniaga required a comprehensive mobile solution with offline functionality to support efficient field operations and real-time activity tracking.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Insufficient Real-Time Visibility and Advanced Sales &amp; Marketing Tools<\/h4>\n\n\n\n<p>Pharmaniaga\u2019s sales reports were not available in real time, restricting cross-department collaboration and timely decision-making. There was also no structured way to manage doctor engagement activities, sample distribution with ROI analysis, or targeted marketing campaigns via EDM. The business needed modern tools to improve visibility, optimize sample usage, and enhance promotional effectiveness.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-40607ec5b66971a4de5983458a928e02\" id=\"neocrm-solution\" style=\"font-size:2em\">Neocrm Solution<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Standardized End-to-End Sales Process with Sales Cloud<\/h4>\n\n\n\n<p>Neocrm implemented a comprehensive Sales Cloud solution with 100 licenses, creating a unified LTO pipeline. This standardized workflow allows the advertisement sales team to track deals seamlessly from initial advertiser inquiry through to closed sales, providing full visibility and consistency across the entire process.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Flexible Price Book for Complex Media Packages<\/h4>\n\n\n\n<p>Neocrm digitized Astro\u2019s diverse advertisement packages and tiered pricing into a flexible Price Book within the platform. Sales representatives can now quickly configure accurate quotations for multi-channel bundles, while built-in approval workflows enable managers to review and approve proposals efficiently, reducing errors and speeding up the sales cycle.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Real-Time Dashboards for Improved Forecasting and Insights<\/h4>\n\n\n\n<p>Powerful management dashboards deliver real-time visibility into pipeline health, channel performance, package contributions, and individual sales representative results. These analytics tools support more accurate forecasting and enable data-driven decision-making, helping leadership identify top-performing areas and optimize resource allocation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c58ff30bd81bf546188899d62f0bbcdc\" id=\"result\" style=\"font-size:2em\">Result<\/h3>\n\n\n\n<p>Since partnering with Neocrm, Pharmaniaga has achieved a significant transformation in its sales, marketing, and service operations. The Neocrm\u2019s Sales and Partner Clouds have delivered exceptional stability and seamless integration with existing systems, while real-time dashboards have given managers instant visibility across the organization \u2014 enabling faster, more informed decisions.<\/p>\n\n\n\n<p>Field teams now benefit from intuitive mobile visit management with full offline support, allowing them to maintain high productivity even in challenging network conditions. Sample management and ROI analysis tools have optimized distribution costs, identified high-potential products and clinics, and strengthened doctor relationships through targeted activities and EDM campaigns.<\/p>\n\n\n\n<p>With close to 200 users actively using the platform, Pharmaniaga has seen marked improvements in operational efficiency, collaboration between sales and service teams, and overall customer engagement. The enthusiastic adoption across the organization demonstrates Neocrm\u2019s ability to deliver practical, scalable solutions tailored to the complex needs of pharmaceutical distribution.<\/p>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Pharmaniaga modernized its sales, marketing, and service processes across 165+ users by migrating to a stable Neocrm cloud platform with seamless ERP, CTI integration, and real-time dashboards. The solution delivers a greater operational stability, data visibility, and efficiency for Malaysia\u2019s leading pharmaceutical distributor serving public and private healthcare providers.<\/p>\n","protected":false},"author":1,"featured_media":10539,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[],"customer_story_category":[45],"class_list":["post-10529","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","customer_story_category-healthcare_life_science"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform - Neocrm<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform - Neocrm\" \/>\n<meta property=\"og:description\" content=\"Pharmaniaga modernized its sales, marketing, and service processes across 165+ users by migrating to a stable Neocrm cloud platform with seamless ERP, CTI integration, and real-time dashboards. The solution delivers a greater operational stability, data visibility, and efficiency for Malaysia\u2019s leading pharmaceutical distributor serving public and private healthcare providers.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Neocrm\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-15T08:23:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1048\" \/>\n\t<meta property=\"og:image:height\" content=\"695\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/\",\"url\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/\",\"name\":\"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform - Neocrm\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/#primaryimage\"},\"image\":{\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/43.154.112.44\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/image1-2.png\",\"datePublished\":\"2026-04-22T06:09:20+00:00\",\"dateModified\":\"2026-05-15T08:23:39+00:00\",\"breadcrumb\":{\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/#primaryimage\",\"url\":\"http:\\\/\\\/43.154.112.44\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/image1-2.png\",\"contentUrl\":\"http:\\\/\\\/43.154.112.44\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/image1-2.png\",\"width\":1048,\"height\":695},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/customer-success-stories\\\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/#website\",\"url\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/\",\"name\":\"Neocrm(\u4ec1\u79d1\u4e92\u52a8)\",\"description\":\"Mobile CRM system, online trial of CRM software, preferred CRM system provider\",\"publisher\":{\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/#organization\",\"name\":\"Neocrm(\u4ec1\u79d1\u4e92\u52a8)\",\"url\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/43.154.112.44\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/cropped-yingwenlogo.png\",\"contentUrl\":\"http:\\\/\\\/43.154.112.44\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/cropped-yingwenlogo.png\",\"width\":232,\"height\":77,\"caption\":\"Neocrm(\u4ec1\u79d1\u4e92\u52a8)\"},\"image\":{\"@id\":\"http:\\\/\\\/43.154.112.44\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform - Neocrm","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform - Neocrm","og_description":"Pharmaniaga modernized its sales, marketing, and service processes across 165+ users by migrating to a stable Neocrm cloud platform with seamless ERP, CTI integration, and real-time dashboards. The solution delivers a greater operational stability, data visibility, and efficiency for Malaysia\u2019s leading pharmaceutical distributor serving public and private healthcare providers.","og_url":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/","og_site_name":"Neocrm","article_modified_time":"2026-05-15T08:23:39+00:00","og_image":[{"width":1048,"height":695,"url":"https:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/","url":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/","name":"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform - Neocrm","isPartOf":{"@id":"http:\/\/43.154.112.44\/en\/#website"},"primaryImageOfPage":{"@id":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/#primaryimage"},"image":{"@id":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/#primaryimage"},"thumbnailUrl":"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png","datePublished":"2026-04-22T06:09:20+00:00","dateModified":"2026-05-15T08:23:39+00:00","breadcrumb":{"@id":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/#primaryimage","url":"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png","contentUrl":"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png","width":1048,"height":695},{"@type":"BreadcrumbList","@id":"http:\/\/43.154.112.44\/en\/customer-success-stories\/pharmaniaga-transformed-pharmaceutical-sales-and-service-operations-with-neocrm-integrated-platform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/43.154.112.44\/en\/"},{"@type":"ListItem","position":2,"name":"Pharmaniaga Transformed Pharmaceutical Sales and Service Operations with Neocrm Integrated Platform"}]},{"@type":"WebSite","@id":"http:\/\/43.154.112.44\/en\/#website","url":"http:\/\/43.154.112.44\/en\/","name":"Neocrm(\u4ec1\u79d1\u4e92\u52a8)","description":"Mobile CRM system, online trial of CRM software, preferred CRM system provider","publisher":{"@id":"http:\/\/43.154.112.44\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/43.154.112.44\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"http:\/\/43.154.112.44\/en\/#organization","name":"Neocrm(\u4ec1\u79d1\u4e92\u52a8)","url":"http:\/\/43.154.112.44\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/43.154.112.44\/en\/#\/schema\/logo\/image\/","url":"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/02\/cropped-yingwenlogo.png","contentUrl":"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/02\/cropped-yingwenlogo.png","width":232,"height":77,"caption":"Neocrm(\u4ec1\u79d1\u4e92\u52a8)"},"image":{"@id":"http:\/\/43.154.112.44\/en\/#\/schema\/logo\/image\/"}}]}},"spectra_custom_meta":{"_edit_lock":["1778833422:1"],"copied_media_ids":["a:2:{i:0;i:0;i:1;i:10540;}"],"referenced_media_ids":["a:1:{i:0;i:10539;}"],"_wpml_word_count":["922"],"_wpml_location_migration_done":["1"],"_thumbnail_id":["10539"],"_uag_custom_page_level_css":[""],"site-sidebar-layout":["default"],"site-content-layout":[""],"ast-site-content-layout":["default"],"site-content-style":["default"],"site-sidebar-style":["default"],"ast-global-header-display":[""],"ast-banner-title-visibility":[""],"ast-main-header-display":[""],"ast-hfb-above-header-display":[""],"ast-hfb-below-header-display":[""],"ast-hfb-mobile-header-display":[""],"site-post-title":[""],"ast-breadcrumbs-content":[""],"ast-featured-img":[""],"footer-sml-layout":[""],"ast-disable-related-posts":[""],"theme-transparent-header-meta":[""],"adv-header-id-meta":[""],"stick-header-meta":[""],"header-above-stick-meta":[""],"header-main-stick-meta":[""],"header-below-stick-meta":[""],"astra-migrate-meta-layouts":["default"],"ast-page-background-enabled":["default"],"ast-page-background-meta":["a:3:{s:7:\"desktop\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-4)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"tablet\";a:12:{s:16:\"background-color\";s:0:\"\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"mobile\";a:12:{s:16:\"background-color\";s:0:\"\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}}"],"ast-content-background-meta":["a:3:{s:7:\"desktop\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-5)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"tablet\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-5)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"mobile\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-5)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}}"],"footnotes":[""],"_edit_last":["1"],"customer":["10540"],"_customer":["field_69df49e58fa67"],"customer_name":["Pharmaniaga Berhad"],"_customer_name":["field_69e62e35e597d"],"_yoast_wpseo_primary_customer_story_category":["45"],"_yoast_wpseo_content_score":["90"],"_yoast_wpseo_estimated-reading-time-minutes":["4"],"_uagb_previous_block_counts":["a:90:{s:21:\"uagb\/advanced-heading\";i:0;s:15:\"uagb\/blockquote\";i:0;s:12:\"uagb\/buttons\";i:0;s:18:\"uagb\/buttons-child\";i:0;s:19:\"uagb\/call-to-action\";i:0;s:15:\"uagb\/cf7-styler\";i:0;s:11:\"uagb\/column\";i:0;s:12:\"uagb\/columns\";i:0;s:14:\"uagb\/container\";i:0;s:21:\"uagb\/content-timeline\";i:0;s:27:\"uagb\/content-timeline-child\";i:0;s:14:\"uagb\/countdown\";i:0;s:12:\"uagb\/counter\";i:0;s:8:\"uagb\/faq\";i:0;s:14:\"uagb\/faq-child\";i:0;s:10:\"uagb\/forms\";i:0;s:17:\"uagb\/forms-accept\";i:0;s:19:\"uagb\/forms-checkbox\";i:0;s:15:\"uagb\/forms-date\";i:0;s:16:\"uagb\/forms-email\";i:0;s:17:\"uagb\/forms-hidden\";i:0;s:15:\"uagb\/forms-name\";i:0;s:16:\"uagb\/forms-phone\";i:0;s:16:\"uagb\/forms-radio\";i:0;s:17:\"uagb\/forms-select\";i:0;s:19:\"uagb\/forms-textarea\";i:0;s:17:\"uagb\/forms-toggle\";i:0;s:14:\"uagb\/forms-url\";i:0;s:14:\"uagb\/gf-styler\";i:0;s:15:\"uagb\/google-map\";i:0;s:11:\"uagb\/how-to\";i:0;s:16:\"uagb\/how-to-step\";i:0;s:9:\"uagb\/icon\";i:0;s:14:\"uagb\/icon-list\";i:0;s:20:\"uagb\/icon-list-child\";i:0;s:10:\"uagb\/image\";i:0;s:18:\"uagb\/image-gallery\";i:0;s:13:\"uagb\/info-box\";i:0;s:18:\"uagb\/inline-notice\";i:0;s:11:\"uagb\/lottie\";i:0;s:21:\"uagb\/marketing-button\";i:0;s:10:\"uagb\/modal\";i:0;s:18:\"uagb\/popup-builder\";i:0;s:16:\"uagb\/post-button\";i:0;s:18:\"uagb\/post-carousel\";i:0;s:17:\"uagb\/post-excerpt\";i:0;s:14:\"uagb\/post-grid\";i:0;s:15:\"uagb\/post-image\";i:0;s:17:\"uagb\/post-masonry\";i:0;s:14:\"uagb\/post-meta\";i:0;s:18:\"uagb\/post-taxonomy\";i:0;s:18:\"uagb\/post-timeline\";i:0;s:15:\"uagb\/post-title\";i:0;s:20:\"uagb\/restaurant-menu\";i:0;s:26:\"uagb\/restaurant-menu-child\";i:0;s:11:\"uagb\/review\";i:0;s:12:\"uagb\/section\";i:0;s:14:\"uagb\/separator\";i:0;s:11:\"uagb\/slider\";i:0;s:17:\"uagb\/slider-child\";i:0;s:17:\"uagb\/social-share\";i:0;s:23:\"uagb\/social-share-child\";i:0;s:16:\"uagb\/star-rating\";i:0;s:23:\"uagb\/sure-cart-checkout\";i:0;s:22:\"uagb\/sure-cart-product\";i:0;s:15:\"uagb\/sure-forms\";i:0;s:22:\"uagb\/table-of-contents\";i:0;s:9:\"uagb\/tabs\";i:0;s:15:\"uagb\/tabs-child\";i:0;s:18:\"uagb\/taxonomy-list\";i:0;s:9:\"uagb\/team\";i:0;s:16:\"uagb\/testimonial\";i:0;s:14:\"uagb\/wp-search\";i:0;s:19:\"uagb\/instagram-feed\";i:0;s:10:\"uagb\/login\";i:0;s:17:\"uagb\/loop-builder\";i:0;s:18:\"uagb\/loop-category\";i:0;s:20:\"uagb\/loop-pagination\";i:0;s:15:\"uagb\/loop-reset\";i:0;s:16:\"uagb\/loop-search\";i:0;s:14:\"uagb\/loop-sort\";i:0;s:17:\"uagb\/loop-wrapper\";i:0;s:13:\"uagb\/register\";i:0;s:19:\"uagb\/register-email\";i:0;s:24:\"uagb\/register-first-name\";i:0;s:23:\"uagb\/register-last-name\";i:0;s:22:\"uagb\/register-password\";i:0;s:30:\"uagb\/register-reenter-password\";i:0;s:19:\"uagb\/register-terms\";i:0;s:22:\"uagb\/register-username\";i:0;}"],"_uag_css_file_name":["uag-css-10529.css"],"_elementor_page_assets":["a:0:{}"],"_uag_page_assets":["a:9:{s:3:\"css\";s:260:\".uag-blocks-common-selector{z-index:var(--z-index-desktop) !important}@media(max-width: 976px){.uag-blocks-common-selector{z-index:var(--z-index-tablet) !important}}@media(max-width: 767px){.uag-blocks-common-selector{z-index:var(--z-index-mobile) !important}}\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:24:{i:0;s:12:\"core\/columns\";i:1;s:11:\"core\/column\";i:2;s:12:\"core\/heading\";i:3;s:14:\"core\/paragraph\";i:5;s:10:\"core\/image\";i:6;s:10:\"core\/group\";i:7;s:9:\"core\/html\";i:8;s:10:\"core\/query\";i:9;s:18:\"core\/post-template\";i:11;s:24:\"core\/post-featured-image\";i:12;s:15:\"core\/post-title\";i:13;s:15:\"core\/post-terms\";i:14;s:11:\"core\/search\";i:15;s:17:\"core\/latest-posts\";i:16;s:20:\"core\/latest-comments\";i:17;s:13:\"core\/archives\";i:18;s:15:\"core\/categories\";i:19;s:14:\"core\/shortcode\";i:20;s:12:\"core\/buttons\";i:21;s:11:\"core\/button\";i:22;s:22:\"wpml\/language-switcher\";i:23;s:17:\"core\/social-links\";i:24;s:16:\"core\/social-link\";i:25;s:18:\"elementor\/template\";}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1779338613\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"]},"uagb_featured_image_src":{"full":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png",1048,695,false],"thumbnail":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2-150x150.png",150,150,true],"medium":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2-300x199.png",300,199,true],"medium_large":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2-768x509.png",768,509,true],"large":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2-1024x679.png",1024,679,true],"1536x1536":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png",1048,695,false],"2048x2048":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png",1048,695,false],"gform-image-choice-sm":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png",300,199,false],"gform-image-choice-md":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png",400,265,false],"gform-image-choice-lg":["http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/image1-2.png",600,398,false]},"uagb_author_info":{"display_name":"Luo Yi","author_link":"http:\/\/43.154.112.44\/en\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Pharmaniaga modernized its sales, marketing, and service processes across 165+ users by migrating to a stable Neocrm cloud platform with seamless ERP, CTI integration, and real-time dashboards. The solution delivers a greater operational stability, data visibility, and efficiency for Malaysia\u2019s leading pharmaceutical distributor serving public and private healthcare providers.","_links":{"self":[{"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/customer_stories\/10529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/customer_stories"}],"about":[{"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/types\/customer_stories"}],"author":[{"embeddable":true,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/comments?post=10529"}],"version-history":[{"count":9,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/customer_stories\/10529\/revisions"}],"predecessor-version":[{"id":10666,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/customer_stories\/10529\/revisions\/10666"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/media\/10539"}],"wp:attachment":[{"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/media?parent=10529"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/tags?post=10529"},{"taxonomy":"customer_story_category","embeddable":true,"href":"http:\/\/43.154.112.44\/en\/wp-json\/wp\/v2\/customer_story_category?post=10529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}