{"id":10524,"date":"2026-04-22T13:46:58","date_gmt":"2026-04-22T05:46:58","guid":{"rendered":"http:\/\/43.154.112.44\/en\/?post_type=customer_stories&#038;p=10524"},"modified":"2026-05-15T16:25:19","modified_gmt":"2026-05-15T08:25:19","slug":"hytera-accelerated-global-channel-digitalization-covering-the-web-mobile-and-mini-program-platform-in-just-5-months","status":"publish","type":"customer_stories","link":"http:\/\/43.154.112.44\/en\/customer-success-stories\/hytera-accelerated-global-channel-digitalization-covering-the-web-mobile-and-mini-program-platform-in-just-5-months\/","title":{"rendered":"Hytera Accelerated Global Channel Digitalization Covering the Web, Mobile, and Mini-program Platform in just 5 Months"},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ce8724d7 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<div class=\"wp-block-uagb-testimonial uagb-slick-carousel uagb-tm__arrow-outside uagb-block-0f4f6dd3 uagb-post__carousel_notset uagb-post__carousel_notset-tablet uagb-post__carousel_notset-mobile\"><div class=\"is-carousel uagb-tm__columns-1 uagb-tm__items\"><div class=\"uagb-testimonial__wrap  uagb-tm__imgicon-style-circle uagb-tm__image-position-bottom uagb-tm__bg-type-none \"><div class=\"uagb-tm__content\"><div class=\"uagb-tm__overlay\"><\/div><div class=\"uagb-tm__text-wrap\"><div class=\"uagb-tm__desc\"><\/div><div class=\"uagb-tm__meta-inner\"><div class=\"uagb-tm__image-content\"><div class=\"uagb-tm__image\"><img loading=\"lazy\" decoding=\"async\" class=\"uagb-tm-img-src\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/profile-picture-1-1-150x150.png\" alt=\"\" width=\"60\" height=\"60\" loading=\"lazy\"\/><\/div><\/div><div class=\"uagb-testimonial-details\"><span class=\"uagb-tm__author-name\">Yu Ping<\/span><span class=\"uagb-tm__company\">CIO of Hytera<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p style=\"border-top-style:none;border-top-width:0px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--ast-global-color-6);border-bottom-width:3px;border-left-style:none;border-left-width:0px;margin-bottom:0;padding-top:0;padding-bottom:var(--wp--preset--spacing--60);font-size:18px\"><em>In building out our platform \u2014 from our website to marketing automation, SFA, configure-to-order, and partner management \u2014 completing this full digital marketing transformation was an enormous challenge. In the process, Neocrm replaced our old CRM product. As far as I know, there is no other platform available today that could support Hytera in delivering full marketing automation at this scale. And every year, we genuinely see Neocrm growing and improving. We will continue migrating more of our business onto the Neocrm platform going forward.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/43.154.112.44\/wp-content\/uploads\/2026\/04\/Hytera.png\" alt=\"\" class=\"wp-image-10530\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Company Profile<\/h2>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--50)\">Founded in 1993, Hytera is a leading global provider of professional communications technologies and solutions from China. It designs and manufactures advanced digital radio systems, body cameras, command dispatch platforms, and broadband communications equipment with a presence across more than 120 countries and regions and a global network of thousands of channel partner.<br><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8e0383cd wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2008ea89d4f6f2c0656707364291c0fe\" style=\"font-style:normal;font-weight:700\">Industry<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-850b65c3084d8a8d30f3af899b6ae9f3\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">Manufacturing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">Company Size<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-4ca49bdf3d60a56bb03e66afce0917d6\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">6,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-a16d9151 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center\" style=\"font-style:normal;font-weight:700\">HQ Location<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-62b59ccf22dbc217c23ca96afb2a0a5b\" style=\"font-size:1.5em;font-style:normal;font-weight:800\">China<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"single-post-section-menu\">\n  <li><a href=\"#business-challenge\">Business Challenge<\/a><\/li>\n  <li><a href=\"#neocrm-solution\">Neocrm Solution<\/a><\/li>\n  <li><a href=\"#result\">Result<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-001945c3 wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-b420a0436e2d2ec5cd6ef8d12c4354e4\" id=\"business-challenge\" style=\"font-size:2em\">Business Challenge<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Legacy CRM Platform Unable to Support Evolving Business Needs or Adapt to Local Market Requirement<\/h4>\n\n\n\n<p>Legacy platform\u2019s overseas implementation model meant that responding to rapidly changing business requirements was slow and costly, making it difficult to keep pace with Hytera\u2019s ambitious growth strategy. Hytera sought a platform that combined robust enterprise-grade capabilities that can better serve its local operations and adapt to fast-moving market demands.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Poor Mobile Experience Limiting Employee Productivity<\/h4>\n\n\n\n<p>Hytera\u2019s legacy system was primarily PC-based, offering limited support for mobile working. For a company with a large, geographically dispersed workforce that needed to search, communicate, and act on the go, this was a material constraint on daily productivity.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Channel Partner Operations Too Fragmented to Scale Globally<\/h4>\n\n\n\n<p>With thousands of channel partners spanning more than 120 countries, Hytera\u2019s traditional distribution model was becoming a competitive disadvantage. Partners found it difficult and cumbersome to do business with Hytera \u2014 placing orders, accessing support, and obtaining marketing resources all required navigating disconnected, largely offline processes. Meanwhile, overseas portal access was slow and unreliable, undermining partner engagement in key international markets.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-40607ec5b66971a4de5983458a928e02\" id=\"neocrm-solution\" style=\"font-size:2em\">Neocrm Solution<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Full CRM Migration, Co-Innovation-Driven Implementation<\/h4>\n\n\n\n<p>Neocrm delivered a complete replacement of Hytera\u2019s legacy CRM system in just 5 months \u2014 covering marketing automation, sales force automation, configure-price-quote, and partner relationship management within a single, unified platform. A dedicated local team worked in close collaboration with Hytera\u2019s internal teams throughout, providing the fast, flexible response to changing requirements.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Mobile-First Workplace with Deep Enterprise Messaging Integration<\/h4>\n\n\n\n<p>Neocrm rebuilt Hytera\u2019s employee experience around a Mobile First Mini-program, ensuring that every workflow available on desktop was equally accessible and intuitive on mobile. Deep integration with enterprise messaging tools enabled a seamless collaboration experience \u2014 allowing employees to search for information, send updates, approve workflows, and access BI dashboards without ever leaving their mobile environment.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Unified Global Partner Platform with CDN-Accelerated Access Worldwide<\/h4>\n\n\n\n<p>Neocrm built Hytera a self-service partner portal that empowers thousands of distributors globally to independently market, order, and seek support \u2014 all from a single platform. Partners can access Hytera\u2019s digital product catalog, generate co-branded marketing materials with one click, place orders through a mini-program commerce experience, and track service requests end-to-end. CDN acceleration was deployed to ensure fast, reliable access from any location worldwide, capping initial page load times at under 8 seconds even in markets with limited connectivity infrastructure.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be879b6c wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c58ff30bd81bf546188899d62f0bbcdc\" id=\"result\" style=\"font-size:2em\">Result<\/h3>\n\n\n\n<p>Hytera has fundamentally transformed the way it operates and goes to market globally since working with Neocrm. The migration from the old CRM platform was completed in just 5 months \u2014 on time, on scope, and with zero disruption to the business. Today, more than 1,000 internal users and 5,000+ partner users across 120+ countries run on the Neocrm platform every day, supported by a system whose 13 core capability metrics match or exceed the legacy solution at a fraction of the ongoing cost, reducing Hytera\u2019s IT spend ratio from 3% to 1%.<\/p>\n\n\n\n<p>The impact on the partner ecosystem has been especially pronounced. Dealer portal access speeds for emerging markets improved by 300%, and thousands of channel partners can now market, order, and seek service support independently \u2014 turning what was once a cumbersome process into a seamless self-service experience. The European ordering portal went live fully compliant with GDPR, supporting Hytera\u2019s channel partners across the euro and sterling zones on a single, unified platform. Meanwhile, the mobile-first transformation has given every employee a genuinely productive, always-connected working environment \u2014 with BI dashboards, approvals, and customer data all accessible in real time from their mobile devices.<br>The depth of this transformation was recognized when Hytera\u2019s Chairman personally awarded Neocrm the <em>\u201cOutstanding Partner for Digital Marketing Transformation\u201d <\/em> honor.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With Neocrm, Hytera completed a full-scale CRM migration in just 5 months \u2014 replacing the old system with a locally agile, globally capable platform that now empowers 1,000+ internal users and 5,000+ partner users across 120+ countries. <\/p>\n","protected":false},"author":1,"featured_media":10527,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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